PENGARUH TINGKAT KEPATUHAN SUMBER DAYA MANUSIA TERHADAP MUTU INTERNAL PELAYANAN LABORATORIUM DI PUSKESMAS KABUPATEN GARUT

Abstract

Compliance with human resources, in this case health workers, greatly affects the quality of health services
in providing health services, therefore all health service processes are expected to refer to the established
standard operating procedures. Internal Quality Consolidation is a laboratory system to identify and
minimize errors from Pre-Analytical, Analytical and Post-Analytical. This type of research aims to
determine the relationship between the level of compliance of human resources with the internal quality of
laboratory services at the Garut district health center. The method of this research is qualitative by using
the analytical research method of rank sperman correlation with a total of 30 respondents conducted at the
Puskesmas Laboratory in Garut district. The results of this study indicate that there is a relationship of 0.378
between the level of compliance of human resources with the internal quality of laboratory services at the
Garut district health center, with a level of closeness as evidenced by the coefficient of determination,
namely 14.30%, the level of compliance of human resources with the internal quality of laboratory services.
has a significant effect with p-value 0,040. The conclusion of this study is that there is a significant effect
between the level of compliance of human resources to the internal quality of laboratory services at the
Garut district health center.